Everyone in our office - from our board certified Ophthalmologist, to our two Optometrists, our opticians, and technicians - have the same goal: to provide you with the best service and solutions to all of your eye care needs. Come visit us and see why we're the highest rated optical on Yelp! in the valley!
First time patient here! Very friendly staff and Dr. very neat and clean office. I definitely will be coming back!
I had an eye exam with Dr. Nguyen and I feel she did an excellent job. She was friendly, listened well and responded to my concerns. Justin ordered me some new lenses and he did a good job as well.
I love this office. The gentlemen at the reception desk always remembers me. They always try to squeeze me in if I can't make the regular times. Both Doctors are always super friendly and give me many options for help. I actually feel like they genuinely care. Clean environment. Short wait times. Great place. Im not sure who the new receptionists are but they seem really confused. Definitely friendly but need a little training.
Dr Nguyen and her staff were great. My husband and I were seen for the first time here and were VERY happy with the service. I have been getting eye exams and worn glasses for 30 years. Dr Nguyen was very thorough and nice. In addition they were not pushy at all about selling a pair of glasses. They explained what was available, how it worked, and let you decide what you wanted. We will continue to use this office in the future.
We want to announce our official reopening of our Palm Desert office on June 1, 2020. Feel free to call now to schedule your appointment.
COVID-19 has turned everyone’s life upside down and caused us to reassess every detail of our office procedure to safeguard against potential contamination. We feel we have made the necessary preparations to safely reopen and once again serve the eye care needs of our community. The following protocols will change the experience in our office and may be an inconvenience to some of you.
Nonetheless, these changes will help ensure the safety of our staff and patients through a combination of reducing exposure or limiting the number of people in the office and making your experience as contactless as possible.
Some things you may notice:
– Reduced appointment availability: In an effort to reduce large crowds in our office and give our staff adequate time to perform extra disinfection of exam rooms between patients, we have significantly reduced the number of patients the doctors will see each day. You will get the same great service as before.
– Electronic forms: We are going clipboard free in the office! Filling out forms is no fun, but we have made online forms for you to fill out at home instead of sitting in the office completing them. No printing or downloading is necessary. Unnecessary time spent in the office can be eliminated by doing this.
– Texting or calling upon arrival: We ask that you call or text us upon arriving for your appointment. We will instruct you whether to proceed or to wait in your car. Please come alone, if possible. We kindly ask that if you have anyone accompanying you that they wait in the car. Of course, minors and caretakers will be allowed to accompany the patient.
– Temperature Screening: Anyone entering the office will be required to have their temperatures taken at the front door. Individuals who have a low fever will be asked to reschedule.
– Face masks and shields: All staff members and doctors will wear face masks and/or face shields at all times. We ask that all patients wear a face mask that adequately covers their nose and mouth prior to entering the office. We have masks available for purchase at a nominal fee if you do not have one or have one that is not adequately covering your nose and mouth. Mask wearing at all times (even when alone) while in the office is a strict policy.
– Breath shields and sneeze guards: You will see breath guards on many of the instruments throughout the office. These additions will reduce air droplets dispersion during parts of the exam that requires close examination.
– Cleaning: We have always been diligent with office cleaning procedures. It simply has become more frequent throughout the day to reduce the possible spread of COVID19. Exam rooms are thoroughly disinfected between patients.
– Cleaning glasses: We will be separating and cleaning each frame with soap and water in the optical after it has been tried on. Please go ahead and safely try on any frame you like but place them in a bin for disinfection.
– High Efficiency Air Filters with UV-C light: These air filters have been set up throughout the office and in each exam room to improve circulation.
– Telemedicine: Whenever possible, you may elect to have a telemedicine visit with the doctor in lieu of a face-to-face visit. Not all exam types are available with telemedicine and certainly is not a replacement for an in-person visit but we understand that some of our patients are high-risk for contracting COVID-19 and would benefit from telemedicine. Inquire about this option when you make your appointment.
– La Quinta Office: For the month of June, the La Quinta office will be closed and will tentatively reopen in July. This is so that all our team members are in one place for training during this transition period. We will notify you when we are ready to serve you in LaQuinta.
– Contactless payment: We will now securely store your credit card information on file so you will not have to worry about taking out your credit card in the office. This will improve efficiency and your experience in our office.
Rest assured, we have the same team that you knew before. Everyone is back and ready to help you!
Sincerely,
Desert Eye Associates
